Customer Service Department

Delivery

In order to make our online shopping experience as convenient as possible, VISOANSKA offers delivery free of charge within France, the rest of European Union, Switzerland and Norway.

Colissimo expert delivery.

Delivery charge for other countries: 9.90 €

Your signature is required on receipt of delivery.

Sent by Colissimo international

Delivery: 4 to 8 days after the order is placed (depending on the destination)

Secure payment

How do VISOANSKA ensure my payment is secure?

Your purchases from VISOANSKA.com are 100% secure thanks to our authentication and secure online payment systems.

It is important to know that payment for your order by bank card is made directly through Paypal, the acknowledged leader in online payment.

The communication of your credit card details to the bank's server at the time of payment is an entirely secure procedure.

This operation is risk-free as your credit card details are never sent in unencrypted form over the network: they are encrypted using the SSL (Secure Socket Layer) protocol.

VISOANSKA does not have access to your credit card details and does not, under any circumstances store them on its severs. In fact, this is the reason why you will be asked for these details each time you carry out a new transaction on our site.

Procedure for returning products purchased online

Any items purchased on the VISOANSKA.com site may be returned within 7 days of delivery, in accordance with the regulations governing  distance selling.

Procedure:

-       Contact the VISOANSKA Customer Service department by email at

service-client@VISOANSKA.com

-       VISOANSKA will draw up a return form and will send you your Return number

-       Send your order back, (clearly marking the Return number

inside the parcel), to the following address:

Visoanska
Service Retours
15 Place des Vosges
75004 Paris

France

Return shipping costs are borne by the Buyer unless the return was occasioned by our error.

Technical Problems

If you have any problems in trying to place your order, feel free to contact our Customer Relations department

service-client@VISOANSKA.com